Patients visiting the district hospital in Rudrapur are waiting for hours to obtain the bills needed for X-rays. The hospital operates under the medical college, and delays at its billing counter are causing significant inconvenience.

The problem has been linked to a shortage of staff and a slow computer system. The outpatient department receives more than 1500 patients daily, adding pressure to the billing process.

Long queues after X-ray advice

Doctors first advise patients to undergo an X-ray when required. Patients must then visit the billing counter to obtain a slip before the test can be conducted. On Thursday, a long queue had formed at the counter from the morning after bills were not being issued promptly.

Gaurav, a resident of Rudrapur, said he had joined the queue at 10:00 in the morning. By 12:00, he said, his number had still not come.

Mamta Devi said a doctor had advised an X-ray after she suffered an injury. She said she had already been waiting for 2 hours to obtain the bill.

Elderly patients and women were reported to be facing the greatest difficulty while standing in the queue for extended periods.

Patients cite counter and server problems

Attendants alleged that counter staff sometimes leave their positions, further slowing the service. They also said the counter stops functioning on several occasions when the server goes down.

An X-ray technician said the examination cannot be carried out without a bill. Patients therefore have to obtain the document before their X-ray can be performed.

The billing delay means patients who have already consulted doctors must complete another waiting process before receiving the advised diagnostic service. The issue is especially difficult for those who are injured, elderly or accompanying patients.

Principal promises improvement

Medical college principal Dr. Chandra Prakash Bhainsora said the system would be improved soon. He said the aim was to ensure that patients receive their bills on time and do not face inconvenience.

No further details about a specific staffing change, revised counter arrangement or timeline were provided. The immediate next step is the promised improvement in the billing arrangement.

Conclusion

Patients at Rudrapur district hospital are facing hours-long waits for X-ray bills because of staff shortages, a slow system and reported server outages. The medical college principal has promised to improve the process and issue bills on time.

Frequently Asked Questions

Q. Why are patients waiting for hours at the hospital?

Patients are facing delays because of staff shortages and a slow billing system. Reported server outages have also affected the counter.

Q. Which document is required before an X-ray?

The hospital’s X-ray technician said patients must obtain a bill before the X-ray can be performed.

Q. How many patients visit the hospital’s OPD daily?

The hospital’s outpatient department receives more than 1500 patients each day.

Q. Who is facing the greatest difficulty in the queues?

Elderly patients and women are reported to be facing particular difficulty while waiting.

Q. What did Gaurav report about his wait?

Gaurav said he joined the queue at 10:00 in the morning and was still waiting at 12:00.

Q. What did Mamta Devi say?

Mamta Devi said a doctor advised an X-ray after an injury and that she had waited 2 hours for the bill.

Q. What has the medical college principal said?

Dr. Chandra Prakash Bhainsora said the arrangement would be improved soon so patients could receive bills on time.