Residents in parts of Khatima have raised concerns about dirty water, leaking pipelines, unanswered complaints and irregular bills linked to Jal Jeevan Mission connections. The complaints have come from Sharda Bihar Colony in Ward 18 and from a resident of Ward 11.
The residents say the problems are affecting routine water use and creating concern about the safety of the supply. They have asked the department to restore regular access to clean drinking water and resolve the related connection and billing issues.
Complaints from Sharda Bihar Colony
People in Sharda Bihar Colony, Ward 18, report that leaks frequently develop in the newly installed pipeline network. They also say dirty water reaches their homes through the connections provided under the scheme.
Jagdish Kaloni, a resident of the colony, said a leakage complaint was submitted to the Jal Jeevan Mission office. According to him, no action had been taken on the complaint at the time of the report.
Himanshu Saxena said dirty water had become a daily concern. Residents fear that consuming such water could lead to illness, although the report does not cite any confirmed disease cases connected to the supply.
Lalit Mohan said consumers who pay their water bills on time should receive clean water in return. He said the continuing problem raises questions about the department’s functioning.
Toll-free complaint line and connection records
Nazia, a resident of Ward 11, said the toll-free number issued for water complaints was not responding when she tried to report the problem. The residents therefore say that both the supply network and the complaint mechanism need attention.
Khushboo said her water connection was installed around one year ago, but she had not received a bill. When she approached the Jal Jeevan Mission office in Pahenia, officials reportedly told her that the connection had been linked in the records to another village.
She was told that the record would be corrected soon. However, she said 3 months had passed without a resolution. Her bill was still absent from the bills being issued, leaving the connection and payment record unresolved.
Residents seek corrective action
The complaints cover several separate issues: dirty water entering homes, recurring pipeline leaks, difficulty reaching the toll-free service and technical errors in billing records. Residents say these problems are causing hardship for ordinary consumers despite their efforts to report them.
They have urged the department to fix the leaks, correct wrongly mapped connection records, ensure that complaints receive a response and provide clean water regularly. The available report does not include a statement from the Jal Jeevan Mission department on the complaints.
Conclusion
Residents in Khatima’s affected wards are seeking departmental action on water quality, leaks, complaint access and billing records, along with a dependable supply of clean water.
Frequently Asked Questions
Q. Which Khatima locality reported dirty water?
Residents of Sharda Bihar Colony in Ward 18 reported that dirty water was reaching homes through Jal Jeevan Mission connections.
Q. What pipeline problem did residents report?
Residents said leaks were occurring regularly in the pipeline network.
Q. Who reported an unresolved leakage complaint?
Jagdish Kaloni said a leakage complaint had been registered with the Jal Jeevan Mission office but had not been addressed.
Q. What problem did Nazia report?
Nazia, a Ward 11 resident, said the toll-free number for water complaints did not respond when she called.
Q. Why had Khushboo not received a water bill?
Khushboo said officials at the Pahenia office told her that her connection had been linked in the records to another village.
Q. How long had Khushboo waited for the record problem to be fixed?
She said 3 months had passed after she was told the issue would be corrected soon.
Q. What are residents demanding?
Residents are seeking a regular supply of clean water, repairs to leaks, action on complaints and correction of billing problems.
