Passengers in Rudrapur are alleging that some e-rickshaw drivers demand more than the agreed fare when they pay online. The complaints have added to wider concerns about arbitrary fare demands across the city.
E-rickshaws are widely used for travel to markets, hospitals, the bus stand and major crossings. Many passengers prefer digital payments because they do not always carry cash.
According to passenger accounts, some drivers ask for an additional amount when a rider chooses online payment. The higher demand is sometimes made at the time of payment, creating arguments and leaving passengers feeling pressured to pay more.
Passengers report inconsistent fares
Passengers also allege that drivers charge different amounts for the same distance. They say the lack of clearly displayed fare rates makes it difficult to know the correct amount before starting a journey.
Deepali of Bagwada said passengers had earlier faced arbitrary fare demands and had hoped digital payments would provide relief. She said the administration should stop the practice.
Pankaj Kumar of Adarsh Colony said the fare for the same distance varies. He described asking for extra money for an online payment as wrong and called for the department to set prescribed fares and take action.
Meera of Awas Vikas said she was travelling from the roadways area to a hospital on Kichha Road. She alleged that the driver asked for an additional ₹5 after learning that she intended to pay online.
The accounts are passenger allegations and do not establish that every e-rickshaw driver is charging extra. The complaints specifically concern some drivers and also include claims of inconsistent fares.
ARTO promises action on complaints
Mohan Kothari, ARTO Administration, said complaints about arbitrary collection in the name of fares and demands for extra money during online payments would be treated seriously.
He said action would be taken according to the rules if a complaint is received alleging that a passenger was charged more than the prescribed fare.
The reported issue affects commuters who depend on e-rickshaws for routine journeys across Rudrapur. The immediate official step identified in the report is consideration of complaints and action under the rules when excess collection is reported.
Conclusion
Passengers in Rudrapur have raised allegations of inconsistent fares and extra charges for online payments. The ARTO Administration has said complaints about collection above the prescribed fare will be taken seriously and may lead to action under the rules.
Frequently Asked Questions
Q. What are Rudrapur passengers complaining about?
Some passengers allege that e-rickshaw drivers demand arbitrary fares and ask for extra money when they pay online.
Q. Where are e-rickshaws commonly used in the city?
Passengers use them to travel to markets, hospitals, the bus stand and major crossings.
Q. What additional amount did one passenger allege was demanded?
Meera of Awas Vikas alleged that a driver asked for an additional ₹5 for an online payment.
Q. Are all e-rickshaw drivers accused of charging extra?
No. The complaints concern some drivers and include allegations of inconsistent fares.
Q. What has the ARTO Administration said?
Mohan Kothari, ARTO Administration, said such complaints would be taken seriously and action would follow according to the rules if excess collection is reported.
