Chief Minister Pushkar Singh Dhami visited Khatima, his home constituency, on Tuesday and reviewed public complaints at Lohiahead helipad. He asked officials to examine each matter carefully and ensure that eligible grievances receive a prompt, effective and transparent response.
Several issues raised by residents were referred to officials for action at the venue. The Chief Minister’s directions were aimed at reducing delays and preventing people from making repeated visits to government offices.
Focus on responsive administration
Dhami said public service remains the central purpose of the government. He told officials that complaints involving citizens should be handled with seriousness and sensitivity, while keeping the process clear and accountable.
The Chief Minister also said the government is working around the principles of simplification, resolution and satisfaction. He indicated that administration can be considered accountable only when residents receive a quick and satisfactory response to their concerns.
Officials were instructed to give priority to public-interest matters and pursue them with due seriousness. The directions covered the need for quality disposal of complaints rather than merely recording or forwarding them.
Development issues discussed
Dhami held discussions with public representatives about local development requirements and matters affecting the public. He said the state government remains committed to accelerating development work in line with residents’ expectations and strengthening civic facilities.
The visit therefore combined grievance hearing with a review of wider public needs in Khatima. The available information does not specify the individual complaints taken up or the departments responsible for each matter.
Those present included Khatima Municipal Board chairperson Ramesh Chandra Joshi, former cooperative bank chairperson Dan Singh Rawat and state vice-president of the Bharatiya Janata Yuva Morcha Satish Bhatt.
District Magistrate Nitin Singh Bhadauria, Himanshu Bisht, Varun Agrawal, Ramesh Joshi, Additional District Magistrate Pankaj Upadhyay, Sub-Divisional Magistrate Tushar Saini and Additional Superintendent of Police Anusha Badola were also present.
Conclusion
Dhami’s Khatima visit placed prompt grievance handling, administrative accountability and local development needs at the centre of discussions, with officials directed to pursue public complaints transparently and sensitively.
Frequently Asked Questions
Q. Where did Pushkar Singh Dhami hear public complaints?
Dhami heard residents’ concerns at Lohiahead helipad in Khatima.
Q. When did the Chief Minister visit Khatima?
He visited Khatima on Tuesday.
Q. What instructions did Dhami give officials?
He directed them to assess complaints carefully and provide prompt, transparent and effective responses.
Q. What was discussed with public representatives?
The discussions covered local development requirements and public-interest issues.
Q. What did Dhami say about the government’s purpose?
He said serving the public is the government’s central purpose.
Q. Which administrative officials attended the programme?
Those present included District Magistrate Nitin Singh Bhadauria, Additional District Magistrate Pankaj Upadhyay, Sub-Divisional Magistrate Tushar Saini and Additional Superintendent of Police Anusha Badola.
